Shipping policy

DELIVERY POLICY

UK mainland delivery

We currently deliver to UK mainland addresses.

For in-stock sofas, our usual delivery estimate is 2–5 working days from order confirmation. Delivery times are estimates rather than guaranteed dates and may vary depending on your location, product and courier availability.

If a product is available on pre-order or has a different lead time, this will be communicated separately.

Delivery arrangements

Large furniture orders are delivered using specialist furniture couriers.

Once your order is ready for delivery, you may be contacted by us or our delivery partner to arrange or confirm the delivery date and, where available, an estimated delivery window.

Please ensure that someone aged 18 or over is available to accept the delivery.

Delivery charges

Any applicable delivery charge will be shown at checkout or otherwise confirmed before your order is completed.

For locations requiring additional delivery arrangements, we may contact you before dispatch to confirm availability and any additional cost.

Access to your property

It is your responsibility to check that the product will fit through:

doorways
hallways
staircases
lifts
entrances
and into the intended room

Please check the dimensions shown on the relevant product page before ordering.

You must also tell us in advance about anything that may make delivery more difficult, including restricted parking, narrow access, stairs, lifts, gated entrances or other access restrictions.

Our delivery team may refuse to move an item through an area where doing so could reasonably risk injury or damage to the item or property.

Failed deliveries

If delivery cannot be completed because:

nobody is available to receive the order;
incorrect delivery information has been supplied;
suitable access has not been provided; or
an access restriction was not disclosed to us,

a further delivery may need to be arranged.

Where we incur an additional courier charge as a result, we reserve the right to charge you the reasonable direct cost of redelivery.

Inspecting your order

Please inspect your order as soon as reasonably possible after delivery.

If you notice visible damage, missing items or believe you have received the wrong product, contact us as soon as possible at:

thehousingoutlet@outlook.com

Please include your order number and photographs where possible.

If possible, let us know about visible transit damage within 48 hours so that we can investigate quickly with the delivery provider. This does not affect your statutory rights.

Delays

Occasionally delivery may be affected by circumstances outside our reasonable control, including severe weather, traffic disruption, courier delays or other operational issues.

If there is a significant delay to your order, we will contact you using the details provided when you placed your order.